Privacy Policy
Maison Sage Group Ltd, Gable House, 18-24 Turnham Green Terrace, Chiswick, London, W4 1QP
Email: julian@maisonsage.co.uk
Company No: 17263991
ICO Registration No: ZC184893
Last updated: 14th August 2026
1. Who We Are
Maison Sage Group Ltd (“Maison Sage”, “we”, “us”) is the data controller for personal information collected through this website (maisonsage.co.uk). We are committed to protecting your privacy in line with the UK GDPR and Data Protection Act 2018.
2. Information We Collect
We collect information you provide directly, including:
- Enquiry / contact forms: name, email, phone number, message
- Valuation requests: name, email, phone, property address, postcode, approximate size, property details
- Register your interest: name, email, phone, address, postcode, buying position, property requirements
We do not currently operate a mailing list. If we introduce one in future, this policy will be updated to reflect the service used.
We also collect information automatically via cookies and analytics tools (see Section 6), including IP address, browser type, device information, and site usage data.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide valuation or property advice
- Match you with relevant property listings
- Manage the buying/selling process via our CRM (Reapit)
- Send marketing communications, where you have consented
- Improve our website and services through analytics
- Comply with legal and regulatory obligations (e.g. anti-money laundering checks)
4. Legal Basis for Processing
- Contract: to provide services you’ve requested (valuations, property matching)
- Consent: for marketing communications and non-essential cookies
- Legitimate interests: to respond to enquiries and improve our services
- Legal obligation: regulatory compliance, including anti-money laundering (AML) checks where applicable [TBC — confirm whether Maison Sage conducts AML/KYC checks in-house or via conveyancers]
5. Sharing Your Information
We may share your data with:
- Reapit (our CRM provider), to manage client relationships and property matching
- Solicitors, mortgage brokers, or other parties involved in a transaction, with your knowledge
- Regulatory bodies (e.g. The Property Ombudsman, HMRC) where legally required
- IT and analytics service providers acting on our behalf (e.g. Google Analytics)
We do not sell your personal data to third parties.
6. Cookies & Analytics
We use cookies and similar technologies for:
- Essential site functionality
- Analytics: Google Analytics, Google Search Console, to understand site usage
- Marketing, where applicable
You can control cookies via your browser settings or our cookie consent banner, which allows you to manage your preferences when you first visit the site.
7. Data Retention
We retain personal data only as long as necessary for the purposes above, or as required by law. Standard practice: AML-related records are typically retained for 5 years post-transaction [TBC — confirm applicability]; enquiry/contact form data is retained until no longer needed for the purpose collected or until you request deletion.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing
- Withdraw consent at any time (e.g. unsubscribe from marketing)
- Data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO) — ico.org.uk
To exercise any of these rights, contact julian@maisonsage.co.uk.
9. Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
10. Changes to This Policy
We may update this policy from time to time. The “last updated” date above reflects the most recent revision.
11. Contact Us
Julian Masson, Maison Sage Group Ltd, Gable House, 18-24 Turnham Green Terrace, Chiswick, London, W4 1QP